Remake & Warranty Policy

The cost for fabricating custom made dental appliances can not be refunded.  A credit may be issued by Trident directly to a dentist's account when cases do not meet Trident's exceptional standards for quality, function and aesthetics.

Remake Policy

All remakes will be at no charge if received within 30 days of the invoice date except under the following circumstances:

1.  Trident inquired about the die, margin or impression.  However, the dentist approved and requested completion of the case.

2.  Trident requested a try-in, but the dentist declined and asked for a completed case.

3.  The teeth are re-prepared.

4.  There is a shade or product change different from the original request.

5.  The partial denture fits the master cast.

6. The case was cancelled after fabrication was initiated. Fabrication starts the day Trident receives the case. The case will remain billed at full cost.

If the original model(s) and dental restoration(s) are returned within 60 days from the original invoice date, Trident will issue a 100% credit to the dentist's account.

Any credit balance on a Trident account must be used for lab services within 60 days from the date of issue or it expires.

PRODUCT WARRANTY

No Warranty

Masel Crown

Stayplate

Veneers (once cemented or re-prepped)

Flipper

Immediate Partials and Dentures

Repairs

30-Day

Ortho Appliances

Pro-Form Sport Guards

60-Day

InStyle Smile

Brux Plus

Night Guards

6-Month

BiteSoft

Tri-Temps

Acrylic Partials (6 or more teeth)

Thermoflex

Cusil

5-Year Crown & Bridge

All-Ceramics
IPS e.max CAD, e.max Press, Empress, and
Colorlogic Feldspathic

Zirconia
Lava, e.Max, TRICONia FZ, TRICONia Layered w/ Porcelain, Procera, and Cercon

PFMs
NP, SP, Full Cast, and Golden Cast

Full Gold (46%, 60% and 75%)

Captek (Fabricated Starting January 1, 2006)

5-Year Indirect Composites (Crowns / Inlays / Onlays)

Cristobal

Premise Indirect

5-Year Removables

Cast Partials (Complete or Unilateral)

Lasermet, Vitallium 2000 and 2000 Plus, Valplast with Vitallium Subframe

Non-Metal Partials (Complete or Unilateral)

Valplast, Tri-Flex, tcs and Lucitone FRS

Dentures

Premium (Portrait IPN, Blueline, Vita Physiodens with Lucitone 199)

Porcelain and Premium Teeth

Life-Time Warranty

Captek (Remake reasons related to fractures only)

Valplast Complete or Unilateral (only against breakage; not wear and tear, or discoloration)



IMPORTANT PRICING TERMS & CONDITIONS: