TRIDENT’S PHILOSOPHY

Trident’s philosophy starts with guaranteeing our work 100%, and taking care of our customers at all cost. We want our customers to expect a quality restoration, depend on our service and receive value. Quality, service and value: this is what Trident commits to give to its customers.

When an employee accepts a position at Trident, they become responsible to ensure that the customer always has a good experience. Whether its Sales & Marketing; Diagnostics, Laboratory Production, Quality Control, Shipping or Accounting, Trident’s employees realize that when our customers think about their dealings with Trident they either conclude it was a “good experience” or a “bad experience.” Naturally, a good experience translates into repeat business from the existing customer, and perhaps referrals of new customers. As such, all of our employees’ job futures are strengthened.

Our employees also recognize when a customer has a “bad experience”, this nearly guarantees that the customer will take their business to our competition. When that happens, there is less work for our employees and, thus, their positions with Trident are weakened. Over time, perpetual “bad experiences” that customers endure will result in questionable job futures for all of Trident’s employees.

Ultimately, therefore, Trident and all of its employees realize that we work for the customer. When we meet and exceed our customers’ expectations, this translates into more business and a strengthened future. Contrarily, when we fall short of our customers’ expectations that will eventually result in questionable job futures.

On behalf of Trident Dental Laboratories and its employees, we thank you for considering our laboratory, and commit to exceed your expectations for quality, service and value.