Remake & Warranty Policy

 

The cost for fabricating custom made dental appliances can not be refunded.  A credit may be issued by Trident directly to a dentist's account when cases do not meet Trident's exceptional standards for quality, function and aesthetics.

 

Remake Policy

 

All remakes will be at no charge if received within 30 days of the invoice date except under the following circumstances:

 

1.  Trident inquired about the die, margin or impression.  However, the dentist approved and requested completion of the case.

 

2.  Trident requested a try-in, but the dentist declined and asked for a completed case.

 

3.  The teeth are re-prepared.

 

4.  There is a shade or product change different from the original request.

 

5.  The Partial Denture fits the master cast.

 

6. The case was canceled after fabrication was started. Fabrication starts the day Trident receives the case. The case will remain billed at full cost.

 

For eligible remakes within 30 days but without the original case, Trident shall remake these cases at 100% of the retail price of the restoration at the time the request is made.  If the original model and dental restoration are returned within 60 days from the original invoice date, Trident will issue a 100% credit to the dentists account.

 

Any credit balance on a Trident account must be used for lab services within 60 days from the date of issue or it expires.

 

Warranty of Work

 

Trident guarantees its work for five years against defects in materials and craftsmanship.  The following appliances and services, however, are either covered by no warranty or a limited time warranty, because of their temporary or delicate nature:

 

·         Tri-Temps (6 month warranty)

·         Veneers

·         Stayplates

·         Masel Crowns

·         Immediate Dentures (see below)

·         Premium Dentures (see below)

·         Valplast (see below)

·         Thermoflex Clasps

·         Rush Fees

 

Trident guarantees Valplast for life against breakage; normal wear and tear (including discolorization) is excluded.  It is recommended that Valplast should be cleaned daily using Tri-Clean; which can be purchased through Trident Dental Laboratories.  For any type of complete or partial denture (including immediate and premium dentures), no remake nor warranty applies unless the case was fabricated together with a wax try-in.

 

For warranties to be valid, the reverse side of the respective Rx form with the “Maintenance Schedule” must be properly completed.

IMPORTANT INFORMATION:

All prices quoted as one stage or one unit. Some products are subject to additional fees (ie bridge connectors, MTI, BBTI, PBKO and FINISH, including gold surcharges may vary from time to time).

Latest Revision: 12/1/2007